Medical Receptionist, UK GP Practices and NHS Trusts

GP practices and NHS trusts across the United Kingdom recruit medical receptionists and care navigators as the first point of contact for patients.

What the work involves

Answering a high volume of calls, booking and managing appointments, processing repeat prescription requests, handling patient records on the practice clinical system, and signposting patients to the right service under care navigation.

Common requirements

• The right to work in the United Kingdom
• Clear, calm communication with patients who may be distressed or unwell
• Confidence with a clinical system such as EMIS Web or SystmOne, or willingness to be trained
• Strict confidentiality, because you are handling patient data
• A background check appropriate to a patient-facing role

Before you apply

Note: pay and terms are set by the individual GP practice or NHS trust — not by JobGader. A GP practice is an independent business and does not have to follow NHS pay bands. Apply through NHS Jobs or the practice directly, and never pay anyone for a job.