IT Support and Data Centre Technician, Microsoft, USA

Microsoft hires IT support, technical support and data centre technician staff across the United States, covering end-user troubleshooting, customer technical support and the physical operation of its cloud data centres.

What the work involves

Diagnosing hardware, software, network and identity problems, restoring service, documenting cases, escalating to engineering teams, and, in data centre roles, installing, replacing and decommissioning server hardware on site.

Common requirements

• Each posting sets its own qualifications; Microsoft states there is no single education rule
• Troubleshooting ability, clear communication and structured documentation
• Availability for on-site work; frontline support and data centre roles are listed as fully on-site
• Existing authorisation to work in the United States, and for some roles verified US citizenship

Before you apply

Note: pay ranges, work-site rules and eligibility are set and published by Microsoft on each individual posting — not by JobGader. Microsoft states that frontline US support positions are not eligible for visa sponsorship. Applying to Microsoft is free; any request for payment is a scam.